IP TELEPHONY IN COSTA RICA. WHAT IS IP TELEPHONY AND HOW DOES IT WORK?

What is IP telephony?

What is IP telephony, how does it work and what is needed to implement it, are questions that more and more companies and users are asking themselves when deciding to migrate to this system.

IP telephony is the telephony that establishes communications through the Internet and where the voice transition is done through Voice over IP. This system is becoming the most widely used form of communication by companies, replacing traditional telephone systems.

How does it work?

This technology, also called VoIP, voice over IP or cloud telephony, works through Internet connection and phones are connected to the router to have a line.

This system uses Internet protocols to communicate by digital means. By using this technology instead of traditional telephone systems, the company or user can leverage its Internet connection, hardware and applications to communicate more effectively.

This communication technology is increasingly being used at the enterprise level to improve organization and reduce costs.

Telephony is a breakthrough in the telecommunications industry, facilitating the convergence of multiple systems into one. By taking advantage of this system, the user can use voice, data, video and multimedia technologies in a single digital system. All this facilitates cost savings and improves productivity.

What is the difference between IP telephony and VoIP?

IP telephony encompasses any and all forms of telephone-based Internet telecommunications. VoIP is more of a subset of IP telephony, which describes Internet telecommunications that are voice-only. Adding this technology in your business potentially increases productivity while reducing overall costs.

VoIP uses a LAN (local area network) to connect the phone call to the Internet.

Benefits of IP Telephony for Business

Handle multiple calls simultaneously.
Multiple workers talking at the same time: avoids waiting for customers on the phone.
Call transfer.
Have multiple phones.
Save on fees and calls.
Substantial savings in billing.
Use landline from mobile applications.
Block specific spam numbers.
Mobile calls can be answered: The use of landline numbers is no longer limited only to the office or home, but can also be used from the cell phone with applications and Internet connection.

Devices required for the system

IP phones or terminals
IP ATA adapters
Softphones (software/app)

If you need to install this system, do not hesitate to contact us.